Going Staffless: Where & How It’s Working

This session explores the growing trend of staffless facilities, particularly within the European market, where automation and AI are transforming traditional operations. We’ll examine certain models that have eliminated front desk staff, streamlined member check-ins, and integrated AI-driven systems to reduce labor costs. Participants will learn about the benefits and challenges of this model, including cost savings, operational efficiency, and the impact on customer satisfaction. The session will also dive into the technology behind automation, the evolving role of staff in these environments, and what the future holds for staffless models in other industries.