Few people look forward to difficult conversations. This may be due to a fear of making things worse and so we choose to avoid them or perhaps we forge ahead unprepared only to find that the result is exhausting and unsuccessful. Team leaders need to have difficult conversations to build and maintain a healthy culture and high performing team. The challenge can be how to start a conversation on a sensitive topic that will allow a constructive and collaborative dialogue. How do you prevent emotions, (both yours and others) from derailing a constructive and important conversation? How do you maximize the opportunity that conflict offers to generate positive options? Through humor, audience engagement, examples and processes, Edwina shares how to shift from a difficult conversation to a collaborative, connected discussion, with productive results.