The Customer Success Blueprint: A Team Approach to Member Retention

Member retention requires an all hands on deck approach. This session will explore the critical roles needed to elevate customer experience, from customer success reps to upsell specialists, and trainers and instructors that are invested in the strategic touchpoints that drive member engagement. Learn how to optimize your team’s impact at every stage of the member journey, from trials to long-term retention. Discover best practices for building a seamless support system that anticipates member needs, enhances satisfaction, and maximizes the value of your offerings.